Last updated: 01-09-2025

1. Introduction

Cushion Haven places great importance on protecting your personal data. In this privacy policy, we explain which data we collect, why we collect it, how we process it, and what rights you have regarding your data. Cushion Haven operates in accordance with the General Data Protection Regulation (GDPR).

2. Contact details

Cushion Haven

Email: info@cushionhaven.co.uk

Chamber of Commerce (KvK) number: 98187732

3. What personal data do we process?

Cushion Haven may process the following personal data:

• 
  First and last name
  
• 
  Address
  
• 
  Telephone number
  
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  Email address
  
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  Payment details
  
• 
  IP address and browser information
  
• 
  Order history
  
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  Any communications with our customer service team
  

4. Purposes of processing

We use your personal data exclusively for the following purposes:

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  Processing your order and payment
  
• 
  Delivering products and/or services
  
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  Sending newsletters and offers (if you subscribed)
  
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  Improving our website and services
  
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  Fulfilling legal obligations (e.g., tax record-keeping requirements)
  

5. Legal bases for processing

Cushion Haven processes personal data only on the basis of:

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  Performance of a contract
  
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  Consent of the data subject
  
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  Legal obligation
  
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  Legitimate interest (e.g., marketing or fraud prevention)
  

6. Retention periods

Cushion Haven does not retain your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

7. Sharing data with third parties

Cushion Haven does not sell your data to third parties. We share data only with:

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  Trusted partners involved in fulfilling the contract (carriers, payment providers)
  
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  Parties supporting us with marketing and IT services, provided they comply with the GDPR
  
• 
  Public authorities when required by law
  

With parties that process data on our behalf, Cushion Haven enters into data processing agreements to ensure the same level of security and confidentiality.

8. Security of personal data

Cushion Haven takes appropriate technical and organizational measures to protect your data from misuse, loss, unauthorized access, unwanted disclosure, or unlawful modification.

9. Cookies and similar technologies

Cushion Haven uses cookies to ensure proper functioning of the website and to improve your user experience. For more information, please refer to our Cookie Policy.

10. Your rights

With regard to your personal data, you have the right to:

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  Access
  
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  Rectification
  
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  Erasure (right to be forgotten)
  
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  Restriction of processing
  
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  Data portability
  
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  Objection
  
• 
  Withdrawal of consent
  

You can exercise these rights by contacting us at info@cushionhaven.co.uk.

11. Complaints

Do you have a complaint about how we handle your personal data? Please contact us first at info@cushionhaven.co.uk.

If we cannot resolve the issue together, you can submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens – www.autoriteitpersoonsgegevens.nl).

12. Changes to this privacy policy

Cushion Haven reserves the right to amend this privacy policy. We therefore recommend reviewing it regularly.